Frequently Asked Questions

Find answers to common questions about visits, reservations, birthdays, vouchers and events at PixelZone.

Visits, attractions and reservations

Key information before your visit and when booking attractions.

Birthday parties

Booking, deposit, cakes and birthday party organisation.

Schools and organised groups

School trips, large groups, venue exclusivity and transport.

Companies, private parties and events

Corporate events, exclusive venue hire and special events.

Vouchers

Purchase, types, balances, validity and redemption of PixelZone vouchers.

Payments and sales documents

Payment methods, split payments and invoices.

Changes, cancellations and refunds

Deadlines for changes and cancellations and rules for online payment refunds.

PixelBar and practical information

Food, ChillZone, Wi-Fi, parking, directions and contact details.

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Frequently Asked Questions

Visits, attractions and reservations

What are PixelZone's opening hours?

Do I need to book in advance?

How can I make a reservation?

Is each attraction booked separately?

Can I use several attractions during one visit?

What attractions are available at PixelZone?

What age are PixelZone attractions suitable for?

Can adults use the attractions too?

Does a parent need to stay with a child during the visit?

How early should I arrive?

What happens if I am late for my reservation?

How do I know my reservation is confirmed?

My payment was taken but I did not receive a booking confirmation. What should I do?

Birthday parties

Do you organise birthday parties?

How do I book a birthday party?

Is a deposit required for a birthday booking?

Can I bring my own birthday cake?

Can we order food and drinks for a birthday party?

Is the birthday room exclusive to our group?

Schools and organised groups

Do you organise school trips and group visits?

How large can a school group be?

Does a school trip have PixelZone exclusively?

What are the opening hours for schools and organised groups?

Can you arrange transport for a group?

Companies, private parties and events

Do you organise corporate events?

Can we hire part or all of PixelZone exclusively?

Do you organise other private events?

Can an event take place outside normal opening hours?

Do you organise esports tournaments and gaming nights?

Vouchers

Can I buy a PixelZone voucher?

What types of vouchers are available?

Does a voucher have to be used in one visit?

How do I use a value voucher?

How do I redeem a gift voucher?

How long is a voucher valid?

Can I use a voucher at another PixelZone branch?

Payments and sales documents

What payment methods do you accept?

Can I split a payment between cash, card or BLIK?

Do you issue invoices?

Changes, cancellations and refunds

Can I change my reservation date?

Can I cancel my reservation?

What happens to an online payment after a cancellation?

What should I do if my online payment fails?

PixelBar and practical information

Can I buy food and drinks on site?

Is there somewhere for parents to wait?

Can I work on a laptop while my child is playing?

Is Wi-Fi available at PixelZone?

Does PixelZone have parking?

Where is PixelZone Banino?

How can I contact PixelZone?

Where can I find PixelZone terms and regulations?